Hounslow Youth Counselling Service
25th May 2018
HYCS regards the privacy of our users and staff as very important. Any personal data which you provide to us through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the General Data Protection Regulation 2018 for the purposes for which you have given consent, to provide the services you have requested from us, and to meet the legitimate interests of the charity.
Donors – The information you give us when making a donation may include your name, postal address, email address, phone number, amount donated, Gift Aid status, and messages. Website – We use Web Genie to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Web Genie is subject to their own Privacy Policies. Other Forms – The information you give us on other forms are coded and anonymous such as HYCS evaluation forms, Clinical outcome evaluation forms. What do we use your information for? We use information held about you in the following ways: To provide clients with the professional counselling service requested from us. To enable us to offer appropriate opportunities and support to our counsellors, administrative staff and other volunteers. To offer suitable counselling appointments, and to allocate clients and counsellors for counselling. To evaluate the counselling process and difference made. To notify you about changes to your appointments and other changes to our services. To seek feedback from you on your experience of counselling with us. To improve our service to ensure that it is provided in the most effective manner for you and for us. To administer our service, including the arrangement of appointments, the handling of donations, and for financial control, data analysis, research, statistical and survey purposes. To complete reports to ensure accountability of the service and as a legal requirement. To keep in touch with those who consent to this, for the purposes of organisational, service and professional development. To fulfil our administrative, legal and contractual obligations.
What information do we share?
We will not share any information about you with other organisations or people, except in the following situations: Consent – The HYCS may share your information with professional carers or others whom you have requested or agreed we should contact. In accordance with HYCS policy and procedures on: Safeguarding; Confidentiality; Information sharing. Serious harm – The HYCS may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person. Compliance with law – The HYCS may share your information where we are required to by law or by the regulations and other rules to which we are subject, e.g. terrorism, drug money laundering; or via court order for disclosure. It is necessary to provide your employee details to our payroll management company. As part of the backups of encrypted data processed and held by professional IT security companies. How do we keep your information safe?
To access a copy and explanation of their personal data
To request correction or erasure, in certain circumstances
To request limiting or ceasing data processing, where applicable
You may withdraw your consent for us to hold and process your data at any time. You can withdraw your consent by contacting the HYCS Data Controller, 78 St John’s Road, Isleworth, Middlesex TW7 6RU. Changes to this policy We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our website.