If you’re reading this page, you may already be thinking about getting help. If you want support and it's not an emergency, pick up the phone to HYCS020 8568 1818to request 1-2-1 counselling support, available free if you are aged 11-25* and live, study or work in Hounslow Borough. We can book you in for an intro' session and take it from there.
You don’t need an adult or health professional to refer you to HYCS but if you would like a friend or parent to help you to contact us, call when you are with them. If you would prefer us to call you, just email with your contact details.
* Please note, unfortunately we cannot register you for counselling if there is less than 6 months until your 26th birthday.
Booking An Intro Session If you are aged 11-25 and live, work or study in Hounslow Borough, why not contact us to book an intro' to counselling session? This session is a chance to check us out and see if counselling is for you and to explore what is troubling you.
Intro' sessions can be face to face or (for 13+) by telephone - we will let you know what's available when you book. We can usually offer these intro' sessions quite quickly once you’ve first called - typically within a couple of weeks.
Please note, unfortunately we cannot register you if there is less than 6 months until your 26th birthday.
What Happens After the Intro Session? At the end of your intro' session, you decide if you want to sign up for regular counselling - the choice is yours. If so, we will add you to our waiting list to be assigned to a regular slot. Waiting times can vary - please contact our office team to check how long you may expect to be on the waiting list before being allocated an appointment.
About telephone appointments If opting for telephone counselling, it's worth noting that this can feel very different to face to face support. Please read our guide to telephone counselling at HYCS herewhich will help you consider if its the right thing for you and to ensure that you are prepared for your first session.
ADDRESS HYCS' centre is at 78 St John's Road, Isleworth TW7 6RU. Here is the link on Google Maps
GETTING TO OUR CENTRE: BUS
• H37 and 117 bus stops are very close to HYCS on St Johns Road (5 minutes walk) . Either the 'Grainger Road' Bus stop (if heading towards Hounslow/Staines) or the 'St John the Baptist' bus stop pictured above (if heading towards Richmond/West Middlesex hospital).
• 235 and 237 bus stops on London Road (approx. 10 mins walk). Get off at the Isleworth Station Bus Stop.
• 267 stops on Twickenham Road (approx. 10 mins walk) - get off at the Mandeville Road or Isleworth War Memorial Bus stops.
TRAIN The nearest railway station to HYCS is Isleworth Station in Zone 4. Turn left as you exit the railway station and walk through the station car park. Turn left at the end of the car park onto St John's Road. The station is within easy walking distance of HYCS - approx. 10 mins walk from the station.
CAR There is a small car park immediately outside the HYCS building but please be aware that space can be limited. On street parking is also available. A residents’ parking system is in operation in some roads, which typically operates between 10am-12pm and 5pm-7pm. Pay by phone, metered parking is also available in some local roads - please check local signage for details.
ON ARRIVAL AT HYCS Our front door downstairs has an entry system (see picture below).
If the outside door is locked, simply press the black HYCS' buzzer marked 'YOUTH' (pictured below) and we will let you in to the foyer area.
Walk through the main entrance and you will see our internal HYCS door leading upstairs to our centre.
Please also press the wall buzzer here (pictured below) and one of our team will come down to let you in.
ACCESSIBILITY Please let us know when first booking your session if you have any special needs or accessibility issues.
HYCS is situated on the 1st floor of the building and we do have lift access if required - please simply let us know and we will provide access instructions.
When trying out something new, it's natural to be a bit nervous! Our friendly Intro’ team and counsellors understand that and will be pleased to meet you.
This section includes all the info’ you'll need to prepare you for your first session whether by telephone/online or in person if you are visiting our Isleworth Centre.
About our appointments HYCS offers face-to-face counselling to ages 11-25 or if you are 13-25 we can also offer the alternative option of telephone counselling.
About face to face appointments HYCS takes the wellbeing of all of our service users seriously. We continue to take sensible precautions to ensure the wellbeing of people visiting our Centre - read our guide to face to face counselling at HYCS here.
About telephone appointments Telephone counselling can feel very different to face to face support. Read our guide to telephone counselling at HYCS herewhich will help you consider if its the right thing for you and to ensure that you are prepared for your first session.
Your appointment You will be given the name of the Intro' counsellor you will be meeting when you book your appointment, along with the time and date of your appointment. The session will normally last for 50 minutes (or less for younger age groups).
Our rooms Our 4 counselling rooms at HYCS' centre are all comfy, relaxed spaces - take a look at the pictures below:
What time to arrive As we do not have a waiting room at the HYCS centre, try to arrive as close to your appointment as possible, no more than 5 minutes before your appointment. If you are being brought to the centre by parents/carers, please ask them to return to meet you at the end of your 50 minute appointment after dropping you off.
ON ARRIVAL AT HYCS Our front door downstairs has an entry system (see picture below).
If the outside door is locked, simply press the black HYCS' buzzer marked 'YOUTH' (pictured below) and we will let you in to the foyer area.
Walk through the main entrance and you will see our internal HYCS door leading upstairs to our centre.
Please also press the wall buzzer here (pictured below) and one of our team will come down to let you in.
ACCESSIBILITY Please let us know when first booking your session if you have any special needs or accessibility issues.
HYCS is situated on the 1st floor of the building and we do have lift access if required - please simply let us know and we will provide access instructions.
As you enter the foyer, you will see another door taking you upstairs to HYCS. You will need to call us on arrival on 020 8568 1818 and one of our team will meet you and take you to the lift.
During your Intro' Session, you decide if you want to come for regular counselling. If so, we can add you to our waiting list and we will contact you as soon as a space becomes available. You can tell us what times/days are best for you.
Waiting times for a regular slot vary - based on volume of demand for our support and your availability. Please contact the office to check on the current status. Please use the Self Help Hub resources and links for support in the meantime.
Once you are at the top of the list, you will be contacted by our team to offer you the next available weekly slot - if this time and day is suitable time for you we will then book you in.
If the time is not suitable, you can say so and you will remain at the top of the list until a more suitable time becomes available for you.
Compliments, complaints and concerns? We are always keen to hear your views as it helps is to improve the service we deliver.
If you have any feedback whether it be compliments, concerns or suggestions to improve our service or feel that your needs are not being met, either fill in our Client Evaluation Form or please contact Patricia David, HYCS' Service Manager at ask@hycscounselling.co.uk
In addition to the information above, you may also want to download our brochure (click image below) or read our FAQ's .
Just click on image to link to the leaflet.
